Disney exemplifies the lessons I learned from two other great companies: Vlasik and Toyota. The first built its success on the rock solid foundation of market domination much like Disney dominates the market for family entertainment. The second built its success by empowering its employees. Disney clearly demonstrated its mastery of this facility when my family and I embarked on a Caribbean Cruise on the Disney Fantasy during this past Thanksgiving Week
In the interests of full disclosure, I can't compare my experience with other cruises. I've never taken another. My fifty years of sailing doesn't compare. You don't have someone tending to your every need when you're piloting your own pleasure craft or working as a topmast sailor on a tall ship. No, this was an entirely different sort of experience. I suppose that others may do it as well as Disney Cruise Lines (DCL), but I can't image how they could do it better.
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